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Why Your Venue Isn’t Showing Up (and How to Fix It Fast)

Updated this week

If your venue isn’t popping up in search, it usually means it hasn’t been added to Google Maps yet. Joy uses Google Maps to pull in accurate addresses, pins, and turn-by-turn directions, so adding your venue directly to Google Maps is the fastest way to get it working on your wedding website.

Good news: it only takes a few minutes.


How To Add Your Venue to Google Maps

On Mobile (Google Maps App)

  • Open the Google Maps app on your phone.

  • Tap Contribute at the bottom.

  • Select Add Place.

  • Fill in the venue details:

    • Name (like “Villa di Rosa Wedding Estate”)

    • Address

    • Category (try “Wedding Venue” or “Event Venue”)

    • Optional: hours, website, or phone

  • Drag the pin to the exact spot.

  • Tap Submit.

On Desktop

  • Go to Google Maps.

  • Search the general area where your venue lives.

  • Right-click the spot where it belongs.

  • Select Add a missing place.

  • Add the venue details:

    • Name

    • Address

    • Category

    • Optional: website, phone, hours

  • Click Submit.

After You Submit

Google will take a look and approve the listing. Once it’s live, the venue will automatically show up in search. Head back to Joy, type the venue name in the search bar, and it should appear so you can add it to your site.

Approval times vary, but many users see their venue appear within 24–72 hours.

Tips for Faster Approval

  • Add as much real information as possible (website, phone number, photos).

  • Make sure the pin location is precise.

  • If your venue is part of a larger property (e.g., a farm, hotel, vineyard), choose the correct category and include the exact name they use publicly.


Still have some questions?

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂

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