Guests will always have questions and your Q&A page is the best place to answer them. The more you put in, the less you'll be fielding the same texts over and over. Setting it up takes just a few minutes and can save you a lot of back and forth down the road.
Get to Your Q&A Page
From your Event Dashboard, hover over Website, click the arrow, and select Q&A.
Edit Your Q&A Note
The Q&A Note is a short greeting that appears at the top of your Q&A page. It's a good place to set the tone or point guests in the right direction.
Click the pencil icon next to the note.
Type your message.
Click the checkmark to save.
Manage Your Questions
Your Q&A page comes with a set of pre-written questions to get you started. You can keep the ones that are relevant, remove the ones that aren't, and reorder them however you'd like.
Click into the answer field below any question and type your response.
Hover over a question and click the up or down arrows to reorder it.
Hover over a question and click the X to remove it.
Add a Question
Need something that isn't already on the list? You have two options.
Click Add Question to open the FAQ Bank and choose from a list of pre-written questions.
Scroll to the bottom of the FAQ Bank and click Add Your Own FAQ to write a custom question.
Click Done when you're finished.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂