Travel credit is money Joy holds for you when you cancel a stay you booked through Joy. You can put it toward your next Joy stay, and it never expires.
How you get travel credit
When you cancel a stay booked through Joy and it qualifies for a refund, the refund goes back to you as travel credit.
Where to find your travel credit
Where you'll see it depends on how you booked:
Booked through your Joy dashboard: your travel credit shows on your registry track page.
Booked as a guest: your travel credit is in your cancellation email.
Travel credit vs. your cash fund
Your cash fund holds gifts from guests. Travel credit holds refunds from canceled Joy stays. They're tracked as two separate balances.
| Travel credit | Cash fund |
Where it comes from | Refunds from canceled Joy stays | Gifts from your guests |
Expires | Never | Never |
Use on Joy stays | Yes, applied first | Yes, after travel credit |
Use on gift cards | No | Yes |
Using travel credit at checkout
When you book a Joy stay, your travel credit is applied first. If the stay costs more than your travel credit, the rest comes from your cash fund.
For example, if you have $200 in travel credit and $500 in your cash fund, a $300 stay uses all $200 of travel credit and $100 from your cash fund.
Good to know
It never expires. Use it whenever you're ready to book, whether that's next month or next year.
It can't be used on gift cards. Travel credit only goes toward Joy stays.
FAQ
Why didn't my refund go back to my cash fund?
Why didn't my refund go back to my cash fund?
Refunds from canceled Joy stays are returned as travel credit, so you can rebook without losing the value.
Can I choose to use my cash fund before my travel credit?
Can I choose to use my cash fund before my travel credit?
No. Travel credit is always applied first at checkout.
Does travel credit ever expire?
Does travel credit ever expire?
No. It stays in your account until you use it.
Can I use travel credit to buy a gift card?
Can I use travel credit to buy a gift card?
No. Travel credit can only be used on Joy stays.
Where do I see my travel credit?
Where do I see my travel credit?
If you booked through your Joy dashboard, it's on your registry track page. If you booked as a guest, check your cancellation email.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂