A custom domain is one of the simplest ways to make your event website feel polished and personal. If you're connecting one to your Joy site, here's what you need to know about how domain forwarding works and why masking is not supported.
What Joy supports
Joy supports domain forwarding only.
When forwarding is active, guests who visit your custom domain (like "jackandjill.com") are redirected to your Joy site. The URL in their browser bar will update to show your Joy URL (like "withjoy.com/jackandjill") rather than the custom domain.
What is masking?
Masking is a type of domain forwarding that hides the destination URL. With masking enabled, a guest who visits "jackandjill.com" would land on your Joy site, but their browser bar would continue to show "jackandjill.com" rather than the Joy URL.
Joy does not support masking because it breaks core site functionality, including navigation, RSVP flows, and other interactive features that depend on the correct URL being present in the browser.
Note: If you've connected a custom domain and your site isn't loading as expected, see I Can't See My Site When I Go To My Custom Domain for troubleshooting steps.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂