Your guests have been shopping your registry, and those gifts are purchased, paid for, and waiting. But you might be traveling, staying with family, or just not ready for a porch full of boxes yet. Delay Shipping holds your Joy-fulfilled gifts in storage until you decide it's time. When you're ready, you release them on your schedule, one at a time or all at once.
Delay Shipping is turned on by default. No setup required.
How to Ship Your Gifts
From your Event Dashboard, click Registry, then select Track Gifts.
Gifts being held will show a status of "Ready to Ship." When you're ready to receive one:
Find the gift you want to receive and expand it.
Click Ship Now.
Joy will process the order and update your Track Gifts tab with shipping details once the item is on its way.
Tip: There's no deadline to ship. Release items individually as you're ready for them, or wait until you're fully settled and ship everything at once.
What's Eligible for Delay Shipping
Delay Shipping covers physical products from the Joy Shop marked Fulfilled by Joy. These items stay held in storage until you trigger the shipment.
Gifts fulfilled by Joy also come with:
Free shipping on most items
Free 60-day returns
To-the-door tracking for you and your gift-givers
A 20% post-wedding completion discount
If a single order includes more than one item, those items ship together and cannot be separated.
What's Not Eligible
A few item types fall outside Delay Shipping:
Seamless Checkout items: Gifts purchased through external retailers like Amazon or Crate & Barrel ship based on that retailer's process and cannot be held through Joy.
Digital gifts: eCards, experiences, and email-delivered gifts are sent to you instantly when purchased on their own. If a digital gift is part of the same order as a physical item that's being held, it will be held with that physical item until you click Ship Now.
What If an Item Goes Out of Stock
If a held item goes out of stock when you try to ship it, Joy will send you an email and automatically issue Joy Store Credit for the full value of the item, including tax and any applicable shipping. The credit appears on your Track Gifts page and can be used toward other Joy Shop items. For more on how Store Credit works, see Joy Store Credit.
Turning Off Delay Shipping
If you'd prefer gifts to ship as soon as your guests purchase them, the support team can turn Delay Shipping off for your account. Click the chat bubble in the lower right corner of this page or email support@withjoy.com.
Once it's off, no further steps are needed. Gifts will ship immediately at the time of purchase.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂