If you need to remove your stripe account, you can do one of two things! You can unlink your stripe account from Joy or permanently delete it with Stripe.
Before you start
Only event owners can unlink. Collaborators won't see the option, even with admin access.
Your Stripe setup needs to be complete. If you never finished setting up Stripe (for example, you didn't add a bank account), the option won't appear. Contact us and we'll remove the account for you.
Your account can't be waiting on verification. If you see Verify your account to transfer, finish that in Stripe first.
Unlinking
From your Event Dashboard, click Registry.
Select the Track Gifts tab and scroll to the bottom of the page to find the Wallet section.
Click the three dots located on the top-right corner of the widget.
Select Unlink Stripe Account.
Unlinking your current account will not delete it, but it will remove the account from your Joy registry.
What happens when you unlink
Your balance is sent to your bank first. If there's money left in your account, we'll pay it out to your bank before unlinking. This usually takes a few business days, and larger balances may arrive in more than one payout. If your balance is $0, the unlink happens right away.
Card contributions pause. Guests can't give by card from the moment you click Unlink until you connect a new account. Venmo, other payment apps, and cash or check keep working the whole time.
You can close the window. The unlink keeps going in the background. When it's done, you'll see Your account is unlinked. If the page still shows your old account after the money has reached your bank, reload the page.
Your Stripe account isn't closed. Unlinking only disconnects it from Joy. If you want to close the account itself, you will need to contact our support team.
Connecting a new account
Once the unlink has finished, set up your new account from the same box, the same way you set up your first one. You won't be able to start until the old account has finished paying out.
Card contributions turn back on as soon as you connect the new account, so please finish your Stripe setup right away. Until it's complete, guests' card gifts may not go through.
Changing your currency
Unlink your current account and wait for the unlink to finish.
Set up your new account from your cash fund dashboard and choose your country. Your account will use that country's currency, and your registry currency will update to match.
We can currently pay out in US dollars, British pounds, Euros and Canadian dollars.
If a fund already received gifts in your old currency, card contributions will stay off for that fund after the switch.
Troubleshooting
Some contributions are still clearing.
Some contributions are still clearing.
A recent gift hasn't cleared yet. Wait a few days and try again.
We could not unlink your account.
We could not unlink your account.
Try again in a few minutes. If it keeps happening, contact us.
Your bank declined the transfer, or it's still unlinking after a few days.
Your bank declined the transfer, or it's still unlinking after a few days.
Reload the page first. If it's still unlinking, click the three dots, select Manage Stripe Account, and check your bank details. Then click Transfer to Bank in the same box. The unlink finishes once that payout arrives.
I can't find the Unlink option.
I can't find the Unlink option.
Make sure you're signed in as an event owner. If you never finished Stripe setup, contact us and we'll remove the account for you.
Permanently delete
You must have a $0 available balance to delete your account. Our team will be able to assist you. Please email or chat us at support@withjoy.com.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂