After spending time building the perfect registry, the last thing you want is for a guest to bounce mid-purchase because they got redirected to another website. Seamless Checkout keeps the whole gifting experience in one place. Eligible items from Amazon and Crate & Barrel can be purchased directly through Joy, without guests ever leaving your registry page. Joy handles the purchase, shipping, and returns automatically, so your registry stays current without any extra effort on your end.
Turning Seamless Checkout On or Off
From your Event Dashboard, click Registry.
Click Settings in the top bar.
Click Seamless checkout from the dropdown.
Toggle Seamless Checkout is On to enable or disable the feature.
How It Works
When Seamless Checkout is on, eligible items from connected external registries (Amazon and Crate & Barrel) can be purchased directly through Joy. Guests shop your registry and check out without being redirected to another site. For items that are not eligible, guests can still follow the external link to purchase directly from the retailer's website. After a purchase is completed:
The gift is automatically marked as "purchased" on your registry
You can track the order from your Track tab
Returns and exchanges are handled through Joy
Orders above $45 ship for free through Joy.
Seamless Checkout items are not compatible with Delay Shipping. Because Joy fulfills these items immediately, they cannot be scheduled for delayed delivery.
Which Items Are Eligible?
Seamless Checkout works with items from Amazon and Crate & Barrel that are connected to your Joy registry. Not every item from these stores is eligible and availability depends on the specific product.
Seamless Checkout is only available to guests shipping within the contiguous US. Guests shipping in Hawaii, Alaska, or a PO Box will not be able to use this feature.
A Few More Perks
Effortless thank-you notes: Send free, personalized thank-you notes directly from your Gift Tracker using Joy's built-in thank-you note feature.
Guest support: If a guest runs into any issues during checkout, Joy's support team has them covered.
If Joy Can't Fulfill an Item
Occasionally, a Seamless Checkout item cannot be fulfilled — for example, if a product goes out of stock after purchase. When that happens:
You'll receive an email letting you know
The item will show as Needs Action on your Track page
You can choose to refund the original purchaser (refunds appear within 5 to 10 business days) or receive the funds in your Joy Wallet (available within 3 to 5 business days; requires a Stripe account linked to Joy)
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team!