Not being able to get into your account is stressful, especially when you have things to do. Most sign-in issues on Joy come down to one of a few common causes, and all of them are fixable. Find the section below that matches what you're seeing.
Password or Email Issues
If you're having trouble with your password, reset it directly from the login screen. Look for the Don't remember your password? or I forgot my login link and follow the prompts.
Note: If you requested more than one password reset email, only the most recent link will work. Check your inbox for the latest one before trying again.
Account Reactivations
If you previously deleted your Joy account and need it reactivated, click the black and white chat bubble in the bottom right corner of any page and let us know. A team member will take care of it.
Google Sign-In
Joy has paused the ability to create new accounts using Google sign-in. If you previously created your account with Google and are having trouble accessing it, reach out by clicking the black and white chat bubble in the bottom right corner of this page, or email us at support@withjoy.com. A team member will help you get back in.
Issues Signing In on the App
If you see this error on the app:
"There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us. Please try again."
This is usually caused by cookies being turned off on your device. Joy uses cookies to start the sign-in process through the app.
To turn cookies on (iPhone)
Open Settings on your iPhone.
Tap Safari.
Tap Advanced.
Toggle Block All Cookies off.
Then try signing in again.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂