Gift cards from the Joy Shop are delivered by email to the owner email address on your account, and typically arrive within three business days. If yours hasn't shown up yet, here's how to track it down.
Find Your Owner Email
To check which email address is listed as your owner email:
From your Event Dashboard, click the gear icon, then select Event Settings
Click Admins
Locate your owner email at the top of the page
Search Your Email
Joy delivers gift card emails through BlackHawk, a third-party gift card provider. If the email hasn't appeared in your main inbox:
Check your Spam and Promotions folders
Search for the gift card name or "BlackHawk"
Confirm you're searching the owner email account, not a different inbox
Still Can't Find It?
Reach out and we'll get it resent. Include your Joy Order Number and the gift card name in your message so we can locate your order quickly.
Email us at support@withjoy.com
Use the chat bubble in the bottom-right corner of this page
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂