Before requesting a return, please read and review our Returns & Exchanges Policy.
Returns:
We get that sometimes gifts don't work out! Our team just needs a few pieces of information to begin a return.
The Joy order number. This can be found on your Registry's "Track" page under the name of the guest who purchased the gift.
A picture of the gift received in its original box
Return reason- This helps us learn and understand why this may not have worked out for you.
Once our team receives this information from you, we may determine if your return is valid to move forward with the next steps! Upon approval, our team will forward you a return label. You'll then have 2 weeks to return the item. Eligible returns qualify for Joy store credit or a refund to the purchaser's card.
Requesting a Return:
You can request a return in one of two ways.
Send us an email at support@withjoy.com.
Be sure to include:
The Joy Order Number
A picture of the gift
The reason you're requesting a return
Reach out to us via our customer service chat.
Click on the chat bubble
Click "Request a Registry Return"
Fill in the requested information
Our team will get back to you with a label as soon as we can!
Have an issue with your order?
From checking up on your item to damages or the wrong item received, we want to help! Simply email us with your Joy Order Number and a detailed description of the issue you're facing so our team can get this corrected. If applicable, please attach a photo. More information is best! (:
Feel free to email our team at support@withjoy.com or send us a chat message!
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂