Before requesting a return, please read and review our Returns & Exchanges Policy.
Returns
We get that sometimes gifts don't work out! You can easily request a return in your registry's "Track" page!
Before you start
Only gifts shipped by Joy can be returned this way. You'll see "Fulfilled by Joy" under the gift. For gifts from other stores, please contact that store directly.
Gifts must be in the same condition you received them: unopened, unused, and in the original packaging.
Have at least 2 photos ready that show the gift and its packaging.
How to request a return
Go to your registry and click Track Gifts.
Find the gift you'd like to return, open the dropdown, and click Request a Return.
Select the gift(s) you'd like to return. You'll also see how many days you have left to start a return. Click Continue.
Choose why you're returning the gift. You can add a note to share more details. Click Continue.
Add at least 2 photos that show the gift and its packaging. Click Continue.
Choose how you'd like it resolved:
Joy store credit: added to your Joy balance to use toward anything in our Joy Catalog. Learn more about Joy store credit.
Refund to the guest: the original payment goes back to the guest who gave the gift.
Review your details and confirm the email where we should send your return label. You can change it if you'd like. Click Submit Request.
What happens next
You'll get a confirmation email right away.
Our team reviews your photos, usually within 1 to 2 business days. You'll get an email either way.
If your return is approved, we'll email you a prepaid return label. Pack all the gifts in one box, attach the label to the outside, and ship it within 14 days.
Once we receive the gifts, we'll issue your store credit or refund, and let you know by email.
Checking on your return
You can follow your return anytime in Track Gifts. Under the gift, you'll see its status:
Return requested: we've received your request. Click it to see your return details.
Approved, label sent: your return was approved. Click View Label to open your return label.
Returned: we received your gifts and issued your credit or refund.
Need to cancel?
You can cancel your return from Track Gifts until your return label is sent or if your return is rejected. Click the gift, then click Cancel Return. If you change your mind later, you can start a new return as long as you're still within your return window.
If we need more information
If something is missing, or your photos don't clearly show the gift, we'll email you a note explaining what we need. You can send us more photos or a message right from Track Gifts.
If we can't approve your return, we'll email you a note explaining why.
Have an issue with your order?
If your gift is damaged or the wrong item received, we want to help! Simply select that option from the drop down menu and follow the prompts.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂