You've got contributions coming in and money sitting in your Joy Wallet. Connecting Stripe is what lets you move it to your bank. Setup takes a few minutes and you only need to do it once.
How to connect Stripe
From your Event Dashboard, click Registry.
Select the Track Gifts tab and scroll to the bottom of the page to find the Cash Received section.
Click Get Started if this is your first time, or Transfer to Bank if you already have contributions.
Enter your legal name and address when prompted.
If you see a partner offer screen, select Transfer to another account to continue to Stripe.
Follow the Stripe onboarding flow to link your bank account. You can sign in to your bank directly or enter your account and routing numbers manually.
Note: Some users may see a partner offer screen before reaching Stripe. Select Transfer to another account to proceed.
How long does verification take?
Most accounts are verified instantly. In some cases, Stripe may need 1 to 2 additional business days to verify your identity. You'll receive an email from Stripe when the process is complete.
What if verification doesn't go through?
Check your details. Make sure your information is correct.
Upload a document. Stripe may ask you to upload a photo of your driver's license or passport for manual verification.
Reach out to us. If you're still having trouble, contact our support team and we'll help you work through it.
Which features require a connected Stripe account?
If a guest has contributed to a cash fund by credit card, or purchased an item through Get Cash Equivalent, you'll need Stripe connected to transfer that money from your Joy Wallet to your bank. Without it, those funds will sit in your Joy Wallet until Stripe is set up.
Guests can still contribute via PayPal, Venmo, or CashApp without Stripe — those go directly to your linked accounts on those platforms.
Only one person needs to connect Stripe per event. The connected account applies to your entire registry.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂