Every gift purchased through Joy has an order number attached to it. Where to find it depends on whether you are managing the registry or whether you are the guest who made the purchase. The steps below cover both.
If You're Managing the Registry
From your Event Dashboard, go to Registry, then select Track Gifts.
Locate the guest whose order you need and click the expand icon on the right side of their row.
Find the Order # listed below the item name.
Tip: Order numbers are generated within 4 business days of purchase. If a guest recently bought something and the order number isn't showing yet, check back in a few days.
If You're the Gift Giver
You can find your order number through the event website. If you have your confirmation email, open it and click Browse More to go directly to the Registry Page. Otherwise, navigate to the event's Registry Page directly.
Once you're on the event website:
Click the cart icon in the top right corner of the Registry Page.
Select History.
Find your order number listed under "Purchased from Joy."
What If There's No Order Number?
Not every gift on Track Gifts has a Joy order number. Here is when that is expected:
Cash fund contributions: These are processed through Joy Wallet or through PayPal, Venmo, or Cash App. There is no physical order, so there is no order number.
External registry items: If a guest purchased something from a linked store like Target or Macy's, Joy does not generate an order number. The order number lives with the retailer.
Manually marked gifts: If a guest marked a gift as purchased rather than buying it through Joy, no order is associated with it.
If none of these apply and you still can't find an order number, reach out to our support team and we'll help track it down.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂