If something on your Joy site isn't displaying quite right, your browser is often the first place to check. Joy works best on modern, up-to-date browsers, and keeping yours current means you get the best performance, security, and compatibility across every part of the platform.
Supported browsers
Joy supports the following browsers on both desktop and mobile:
For the best experience, use the most recent version of any browser above. Older versions may work, but some features may behave unexpectedly.
How to check and update your browser
Not sure which version you're on? Most browsers make it easy to check:
Chrome: Open the menu (three dots, top right), go to Help, then About Google Chrome. Chrome will check for updates automatically.
Firefox: Open the menu (three lines, top right), go to Help, then About Firefox.
Safari: On a Mac, go to Apple menu and select System Settings, then General, then Software Update. On iPhone or iPad, go to Settings, then General, then Software Update.
Edge: Open the menu (three dots, top right), go to Help and feedback, then About Microsoft Edge.
Required browser settings
To use Joy fully, make sure your browser has both JavaScript and cookies enabled. These are on by default in most browsers, but if you've changed these settings manually, re-enabling them should resolve most loading issues.
Tip: If Joy isn't loading correctly, try clearing your browser cache and refreshing the page. This resolves the majority of browser-related issues.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂