One well-timed message can answer a dozen questions before they land in your inbox. Joy's Messaging tools let you send a general update, nudge guests who haven't RSVP'd, or remind everyone about accommodations; all without leaving your dashboard.
From your Event Dashboard, click the Messaging icon to see your options.
Send a General Message
A General Message is a freeform email you can send to any guests on your list. Use it for updates, logistics, schedule changes, or anything you want everyone to know.
From the Messaging dropdown, select General Message.
Click Select Recipients to choose who should receive the message. Search by name or tag, select guests individually, or click Select All to include everyone. Guests flagged with a warning icon are missing an email address and won't receive the message.
Click Done when your selection is complete.
Under Send Time, Now is selected by default. Scheduling a message for a future date and time requires an upgraded Messaging Plus Plan. See Send Text Messages to Your Guests with Messaging Plus to learn more.
In the Subject field, enter your email subject line.
In the Salutation field, update the greeting if you'd like. It defaults to "Hi."
Check Include Recipient Name to add each guest's name after the greeting. For guests grouped under one email address, all names in that group will be included.
Add or swap the Photo by clicking the thumbnail. To remove it entirely, click the delete icon.
Type your message in the Message field.
If you'd like to include a button linking to your event website, leave Display Button in Email checked and update the Button Text to whatever you'd like it to say. The button URL is set to your Joy event website and can't be changed.
Click Continue.
On the Confirm & Send page, review your recipient list and the email preview. Click Edit Recipients to make changes, or Send Test Email to preview the email before it goes out. Test emails can only be sent to verified email address that belong to the website owner or collaborator.
Click Send Now when you're ready.Under Send Time, Now is selected by default. Scheduling a message for a future date and time requires Messaging Plus. See Send Text Messages to Your Guests with Messaging Plus to learn more.
Send an RSVP Reminder Email
Reminder Emails are pre-formatted messages that include a link to your RSVP page for an RSVP Reminder, or your Accommodations page for a Hotel Reminder. Joy also pre-selects the right guests for you: guests who haven't responded yet for RSVP Reminders.
From the Messaging dropdown, select RSVP Reminder or Hotel Reminder.
At the top of the page, choose your Delivery Method: Text, Email, or Both. Email is free. Sending by text requires Messaging Plus.
Click Select Recipients. Review and adjust the pre-selected guests if needed, then click Done.
Update the From field if you'd like to change the name your guests see.
Update the Subject line (email only) and the message body to match your voice. The link at the bottom is auto-populated with a link to your RSVP Page.
Click Next.
On the Confirm & Send page, review your recipients and preview. Click Send Now when you're ready. If you selected Text or Both and haven't purchased Messaging Plus, you'll be prompted to complete that purchase before the message sends.
Note: Messaging Plus unlocks SMS delivery for RSVP Reminders, Hotel Reminders, and Text Blasts, along with Scheduled Messages. See Send Text Messages to Your Guests with Messaging Plus to learn more.
What your guests will see
Guests receive the email with your event photo at the top. If you turned on Include Recipient Name, each email opens with a personalized greeting. For guests grouped under one email address — a couple or a family, for example — all names in that group will appear in the greeting.
Sending to a specific group
Not every message is for every guest. Use guest tags to filter your recipients when you only want to reach a specific group. Tags can be created and assigned in your guest list ahead of time, and they appear in the Select Guests panel when you're choosing recipients.
To learn more, see All About Guest Tags.
After you send
Once your message is sent, you'll land on the Messaging dashboard where you can see delivery status across all your sent messages. For the full walkthrough, see Track Your Sent Messages.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂