What Is Joy Credit?
When a guest purchases something from your registry, they're buying the equivalent in Joy Credit, not the item directly. That credit is equal to the full price of the item at the time of purchase, including taxes and shipping. If the item's price increases after purchase or during a shipping hold, Joy covers the difference.
Tip: Joy Credit never expires. Promo codes issued separately may have their own expiration dates and terms.
When Is Store Credit Issued?
Joy Credit appears in your account in a few situations:
An item is out of stock at the time of purchase. When a guest buys something from your registry, Joy checks inventory before fulfilling. If the item isn't available, Joy automatically issues credit for the full value, including the item price, tax, and shipping.
An item goes out of stock when you trigger shipping. If you have Delay Ship turned on, purchased items stay in a holding state until you're ready to receive them. When you trigger delivery, Joy checks inventory again. If the item is no longer available at that point, you'll receive credit for the full value instead.
Joy's support team issues a credit for a return, exchange, or order issue.
What You Can Use It For
Physical products in the Joy Shop
Experiences sold by Joy
What You Cannot Use It For
Cash gifts, honeymoon funds, or cash funds
Digital gift cards
Items from other websites
Past orders
Joy Credit cannot be converted to its cash value within your Joy Wallet
Orders, Returns, and Product Information
Joy accepts returns on select items. See our Return Policy for details.
While Joy works to keep product information accurate, Joy cannot guarantee all content is error-free. If something is incorrect, your primary option will be to return the item.
Product listings may occasionally be outdated or inaccurate. Joy reserves the right to update or correct information without notice and may cancel orders placed at incorrect prices.
Joy reserves the right to cancel or decline to process orders for reasons such as pricing errors, concerns about fraud, or out-of-stock items. If that happens, you will not be charged, or Joy will issue a refund.
By purchasing or registering for an item on the Joy site, you agree to Joy's shipping and return policies.
Joy does not sell alcohol, but some third-party gift cards may be redeemable for alcohol from other sellers. You must be at least 21 years old to purchase these products and must comply with all applicable state laws.
Finding Your Joy Credit
When Joy Credit is added to your account, it's available on your Track Gifts page.
From your Event Dashboard, click Registry, then click Track Gifts
Scroll down in the left-side panel
Locate your Joy Credit balance and promo code
Click Copy Promo Code to copy your code
Applying Your Joy Credit
From your Event Dashboard, click Registry. You'll land on the Joy Shop
Find an item you'd like
Click Buy Now to go straight to checkout, or click Add to Cart if you're still browsing
On the Shipping page, confirm your shipping details and click Continue to Payment
On the Payment page, paste your promo code into the Add promotion code field and click Apply
Note: Joy updates store inventory as often as possible, but availability can change. If an item is out of stock, the Add to Cart and Buy Now buttons will not appear on the product page. You can still add the item to your registry for a guest to purchase. If the item becomes available during processing, Joy will fulfill the order.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team!