Some hotels or booking platforms require payment in advance to guarantee a reservation, even if you’re used to paying when you arrive. This is a common practice across the travel industry.
When you book accommodations through withJoy, payment is collected upfront at the time of booking. This allows us to:
Secure your reservation immediately
Confirm availability with the hotel or booking partner
Prevent last-minute cancellations or reservation issues
Once your payment is completed, your stay is confirmed and held specifically for you.
Will I be charged again at check-in?
In most cases, no, your accommodation has already been paid for.
However, some hotels may still request a credit card at check-in for incidentals (like room service or damages). These are separate from your booking payment.
What if my plans change?
Cancellation and refund policies vary depending on the accommodation. You can review the specific terms for your booking in your confirmation details or reach out to our support team if you have questions.
If anything about your charge doesn’t look right, we’re always happy to help — just contact us, and we’ll take a look 💛
Still Have Some Questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at travelsupport@withjoy.com. You’ll get a friendly response from someone on our team! 🙂