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Print Frequently Asked Questions

Everything you need to know about ordering, shipping, and managing your Joy Print stationery. If you don't find your answer here, our print support team is always happy to help.

Order Management


How does the shopping cart work?

The cart lets you design multiple card types and check out together in one order. After completing each card in the editor, click Add to Cart at the Review step instead of Go to Checkout. When you're ready to order everything, click the cart icon in the upper right corner of the Joy Stationery page and click Check Out. For a full walkthrough, see Joy Print.


How do I cancel my order?

Contact our print support team as soon as possible. Click the chat bubble in the lower right corner of this page or email us at printsupport@withjoy.com.


My order has a typo or error. How do I fix it?

Once an order is placed, you have 24 hours to make changes. Go to your orders page and click Edit Your Card.

If it has been more than 24 hours, reach out to us through the chat bubble in the lower right corner of this page or email printsupport@withjoy.com and we will do our best to help.


Can I order more cards after placing my initial order?

Yes. Go to your orders page and click Order Again.


When will I receive my order?

For US orders:

Express shipping arrives in 8 days. Standard shipping arrives in 12 to 14 days.

For international orders:

Express shipping arrives in 9 to 12 days. Standard shipping arrives in 12 to 21 days.


How do I track my order?

Once your order ships, go to your orders page and click Track Order.


What is your return and refund policy?

You can find the full details on our return and refund policy page.

Product Details


Can I order a sample before purchasing?

Yes. There are a few ways to preview Joy stationery before placing a full order.

Order a free Sample Pack to receive a pre-selected mix of all our paper types and trim options.

To preview a specific design or see your own photo printed, you can place a small order of 4 cards.

To request samples of our Design Concierge invitation suites or premium Save the Dates, fill out the form here and we will get those mailed to you.


Is there a minimum order quantity?

Yes. The minimum order is 4 cards.


What are the card dimensions?

All signature cards measure 5" x 7".


What are the envelope dimensions?

Envelopes for signature cards measure 7.25" x 5.25".


What font should I use for recipient addressing?

It depends on which address layout you chose.

  • Traditional: Names use Cormorant Garamond, addresses use EB Garamond.

  • Script: Names use Pinyon Script, addresses use EB Garamond.

  • Modern: Names use DM Serif Display, addresses use Montserrat.

For more detail on envelope addressing, see Envelope Recipient Addressing: A Quick Guide.


What is the print bleed for imported designs?

Print bleed is 1/8" on each side. For a full explanation of why this matters and how to set it up, see What's Print Bleed and Why Does It Matter?


What resolution should I use when importing my own design?

The optimal resolution is 1575 x 2175 pixels. The minimum resolution is 788 x 1088 pixels.

Shipping and Handling


Do you offer free shipping?

Yes. Standard shipping is free to US addresses. Express shipping is a paid option.


Do you ship outside the US?

Yes. We currently ship to Australia, Canada, New Zealand, and the UK.


Will you mail the cards to my guests?

No, all orders ship to your address. If you chose recipient addressing during the design flow, your envelopes will arrive with your guests' addresses already printed and ready to stamp and send. See Envelope Recipient Addressing: A Quick Guide for a full walkthrough.


Why does my tracking look stuck or delayed?

Carriers sometimes take extra time to scan or update packages as they move through their network, especially during busy periods or after weekends or holidays. It is common for tracking to show the same update for 24 to 72 hours, even when the package is still moving.


Do you receive updates from the carrier?

We see the same tracking information you do. Carriers do not send us internal updates, so the tracking page is always the most accurate place to check.


What if my package is delayed?

Most delayed packages continue moving and arrive shortly after the original estimate. If your package shows no movement for several days or appears significantly delayed, reach out through the chat bubble or email printsupport@withjoy.com and we will look into it with you.


Still have some questions?

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at printsupport@withjoy.com. You'll get a friendly response from someone on our team! 🙂

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