Order Management
How do I cancel my order?
How do I cancel my order?
Please start a conversation using the chat bubble in the lower right corner of this page, or shoot us an email to printsupport@withjoy.com.
My order has an error/typo. How can I correct it?
My order has an error/typo. How can I correct it?
Once an order is placed, you have 24 hours to make adjustments. Go to your orders page and you'll see an option to "Edit Your Card."
If it's been over 24 hours, please reach out to us by clicking the chat bubble in the lower right corner of this page, or shoot us an email to printsupport@withjoy.com.
Can I order more cards after I've placed my initial order?
Can I order more cards after I've placed my initial order?
Of course. Go to your orders page and click "Order Again."
When will I receive my order?
When will I receive my order?
7-10 business days after you place your order.
Product Details
Can I order a sample before making a purchase?
Can I order a sample before making a purchase?
We don't provide samples or proofs of specific cards, but we can send you a sample bundle to showcase our paper and print quality. Simply fill out the form here, and we'll get those samples mailed to you.
Is there a minimum order for printed cards?
Is there a minimum order for printed cards?
Yes, the minimum order is 10.
What are the dimensions of the cards?
What are the dimensions of the cards?
All of our signature cards measure 5"x7"
What are the dimensions of the envelopes?
What are the dimensions of the envelopes?
The envelopes for our signature cards measure 7.25" x 5.25"
I want to use the same font when I add recipient addresses. What font should I use?
I want to use the same font when I add recipient addresses. What font should I use?
It depends on which layout you use.
Traditional uses:
Names - Cormorant Garamond
Address - EB Garamond
Script uses:
Names - Pinyon Script
Address - EB Garamond
Modern uses:
Names - DM Serif Display
Address - Montserrat
What is the print bleed when I import my design?
What is the print bleed when I import my design?
Print bleed is 1/8" on each side
What is the suggested resolution for importing my own design?
What is the suggested resolution for importing my own design?
The optimal resolution is 1575×2175 and the minimum resolution is 788×1088.
Shipping and Handling
Do you ship outside the US?
Do you ship outside the US?
Currently, we only ship within the US.
Will you mail the cards to guests for us?
Will you mail the cards to guests for us?
Not at this time. We will ship the cards to you to address and mail to guests.
Will you address the cards with the recipients' addresses for me?
Will you address the cards with the recipients' addresses for me?
For our signature cards, not yet, we're gearing up to add that option in the future. Check back for updates.
Our Premium Suites include recipient addressing. The Suites are a bespoke option where you work with a designer to customize all aspects of the card until it's perfect.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at printsupport@withjoy.com. You’ll get a friendly response from someone on our team! 🙂