Returns & Exchanges

Last Updated: October 20, 2022

We always strive to deliver Joy, but in case you’d like to return or exchange an item, here are the details.

Registry Purchases

Most items can be returned within 90 days.

  • You must request a refund or exchange no more than 90 days after your event OR no more than 90 days after purchase, whichever date is later. There are no exceptions.
  • You’ll be issued a refund in the form of a merchandise credit in the amount of the full value originally paid, less any shipping and restocking fees if applicable.
  • If the item was purchased through a Third Party’s website, for example, Amazon.com or Target.com, that store’s return policy applies. Any return, refund, or exchange should be handled directly by the retailer from where the item was purchased.
  • Don’t worry! If you’re returning a gift that was purchased for you, the gift giver will not be notified.

All Other Purchases

Most items can be returned within 30 days.

  • An order may be canceled provided the item hasn’t shipped yet.
  • If the item has already shipped, you must request a refund or exchange no more than 30 days after purchase. There are no exceptions.
  • If the item was purchased through a Third Party’s website, for example, Amazon.com or Target.com, that store’s return policy applies. Any return, refund, or exchange should be handled directly by the retailer from where the item was purchased.

Refund Policy

In order for the eligible item(s) to be refunded, you must ensure that:

  • Returned item(s) must be in the same condition received, unopened, unused, and in the original packaging.
  • Proof of purchase is provided.
  • Please note: Joy retains the right to review and/or deny any return request on a case-by-case basis.

Proof of purchase is required to issue an appropriate exchange, credit, or refund of an eligible item(s), as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, any of the following is accepted as proof of your purchase:

  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number
  • Gift Registry Number

There are a few items that can’t be returned:

  • Opened and assembled furniture items
  • Gift cards and eGift cards
  • Redeemed experiences
  • Personalized items or custom orders
  • Shipping fees, if applicable, are non-refundable

Restocking fees may apply to certain items:

  • Any restocking fee will be deducted from your refund total once the return has been processed.

Experiences

Joy partners with third-party providers to offer our registrants a wide variety of experiences and event ticket options.

  • Unredeemed experiences can be returned for a merchandise credit but are not eligible for a refund.
  • Third-party providers offer site-specific return policies. Gifts purchased through a third party are subject to those policies, if applicable.
  • Spur offers cash back refunds up to 30 days after the purchase on un-redeemed experiences.
  • After 30 days, customers can exchange experiences for credit to their e-wallet. These funds never expire and can be used towards other Spur experiences as well as tickets to sporting events and concerts. Experience vouchers never expire. However, some experience providers may change their offerings over time. If the experience is no longer offered, the total amount of the voucher will be credited to the user’s e-wallet. Spur’s full policy details can be viewed here. https://spurexperiences.com/terms-conditions

Third Party and External Items

Joy’s registry platform allows registrants to add items from other stores so they can manage their registry all in one place. If you’d like to return or exchange an item purchased through a third party, please be aware that:

  • Items purchased from other websites are subject to the return policy of the store from which they were purchased.
  • Any customer service inquiry, return, refund, or exchange for these items should be handled directly by the retailer from where the item was purchased.

Delivery Issues

If an item is damaged upon delivery:

  • Contact customer service within 30 days of delivery.
  • A photo of the damaged item and any packaging in the order must be provided in order to process any requests.
  • A replacement or merchandise credit will be issued.

If an item is defective:

  • Contact customer service within 90 days of delivery and provide a photo of any visible defects and any information pertaining to the issue, regular care and use, and any possible troubleshooting of the issue.
  • For all other defective items, please refer to the manufacturer’s warranty.
  • If a replacement is not desired, the value of the item will be issued as a merchandise credit.

If an item is lost or missing in transit:

  • Contact customer service within 14 days of scheduled delivery.
  • After 14 days, your order may not be able to be replaced.

For back ordered items, including items that were purchased and are no longer available or items delayed from the manufacturer:

  • You may cancel the order prior to the item being shipped.
  • A merchandise credit will be issued for the full value paid less any fees, if applicable.
  • A replacement item of equal or greater value may be offered in certain circumstances.

Questions?

  • If you’re unable to find the answer to your question here, please contact Joy customer support at support@withjoy.com and we’d be happy to help!