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Returns & Exchanges

Last Updated: October 20, 2022

We always strive to deliver Joy, but in case you’d like to return or exchange an item, here are the details.

Registry Purchases

Most items can be returned within 90 days.

  • You must request a refund or exchange no more than 90 days after your event OR no more than 90 days after purchase, whichever date is later. There are no exceptions.
  • You’ll be issued a refund in the form of a merchandise credit in the amount of the full value originally paid, less any shipping and restocking fees if applicable.
  • If the item was purchased through a Third Party’s website, for example, Amazon.com or Target.com, that store’s return policy applies. Any return, refund, or exchange should be handled directly by the retailer from where the item was purchased.
  • Don’t worry! If you’re returning a gift that was purchased for you, the gift giver will not be notified.

Printed Cards and Paper

We want you to be 100% happy with your prints. That’s why each order has a 24 hour window to make any last minute changes, be it a typo, updated shipping address, or other minor change. Simply reach out to our customer support team at printsupport@withjoy.com with your change or cancellation request.

Given that each paper order is custom printed to your specifications, all sales are final after the 24 hour grace period.

If an error was detected after the 24 hour grace period, you may reach out to our customer support team at printsupport@withjoy.com, and our agents will review your request on a case-by-case basis.

In the rare event that a printing issue affected your order, please reach out to our customer support team at printsupport@withjoy.com with the following information:

  • Name
  • Order number
  • Brief description of the issue
  • Photo showing the issue and how many items were impacted

If we determine that there is a quality issue with our printing process, we will refund your order or reprint free of charge.

All Other Purchases

Most items can be returned within 30 days.

  • An order may be canceled provided the item hasn’t shipped yet.
  • If the item has already shipped, you must request a refund or exchange no more than 30 days after purchase. There are no exceptions.
  • If the item was purchased through a Third Party’s website, for example, Amazon.com or Target.com, that store’s return policy applies. Any return, refund, or exchange should be handled directly by the retailer from where the item was purchased.

Refund Policy

In order for the eligible item(s) to be refunded, you must ensure that:

  • Returned item(s) must be in the same condition received, unopened, unused, and in the original packaging.
  • Proof of purchase is provided.
  • Please note: Joy retains the right to review and/or deny any return request on a case-by-case basis.

Proof of purchase is required to issue an appropriate exchange, credit, or refund of an eligible item(s), as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, any of the following is accepted as proof of your purchase:

  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number
  • Gift Registry Number

There are a few items that can’t be returned:

  • Opened and assembled furniture items
  • Gift cards and eGift cards
  • Redeemed experiences
  • Personalized items or custom orders
  • Shipping fees, if applicable, are non-refundable