At Joy, we take pride in being your favorite universal registry. And while we love it when couples choose us to deliver joy, don't forget we have a ton of great features you can use... We're here to provide you all the info for the best choice!
Using the Joy Shop
Your guest will purchase directly from Joy. Without leaving your Joy website, creating a smoother, more streamlined shopping process.
Gift tracking all in one place. No need to run to different retailers to find where your gift is!
Guests can choose to ship directly to you or to themselves. Joy will ship anywhere within the US and allow guests to choose where to go!
Guests will receive full support from Joy’s customer service team at no cost. We're just here to help everything run smoothly.
Hassle-Free Returns: We have got you covered, Joy offers a single flexible return policy.
Effortless Thank You Notes. Send free, online thank you notes through your Gift Tracker using our Automagic thank you note generator.
Couples can choose when they want their gifts to ship to their address using Joy’s Delay Shipping feature.
Our 20% completion discount. Enjoy all your favorite gifts with a sweet discount after your wedding date.
Guests can enjoy Joy Price Matching. We'll make sure your guests gets the best price on the market. Couples can even request a Price Match on behalf of their friends and family.
What If The Joy Shop Doesn't Have What I'm Looking For?
Our number one goal is that you have everything you need. Joy may not have that item you've had your eyes on for while, but we have ways you can add your preferred gifts swiftly and easily.
Using the Joy universal search. Just type in the item you're looking for in the Joy Shop search, scroll down to the "Add From Any Store" header and we'll show you all the stores offering your item so you can pick the best deal and preferred retailer.
If you know the exact store, make, model, and all the deets you can quickly add your gifts using the Joy Quick Add Button. This handy browser extension will allow you to add your gifts to Joy without leaving the retailers page.
On the Joy mobile app you can browse different stores and add items directly from those stores into your Joy registry without even leaving the app! We have a handy walk-through here.
Using External Registries and/or Sites
Purchasers are redirected to the item on the external website. It's up to the guest to come back to Joy and confirm their purchase plus details to ensure we get you up-to-date info.
Tracking is NOT automatically updated, and gift-givers may need to return to Joy to add the order and tracking number for their purchase.
Gift-givers and couples cannot receive support from Joy’s team and must contact the website from which the gift was purchased.
Items purchased outside Joy may contain additional shipping costs or fees which those external stores charge. These items do not qualify for Joy’s shipping and return policies.
To learn more about adding external products, check out our other help article here.
Adding Gifts from Your External Registry or Website
We're just so happy your here with us to celebrate your special day. And of course we want you to add all your favorite gifts to ensure you're set up for your new lives together! Here's how we can help make sure your guests get the seamless experience they deserve (and you!).
There's so many different ways you can add your favorite items! Joy offers Seamless Checkout for sites we have a special connection with. This will help your guests and you get the perks of Joy items while adding gifts from other sites. Check out more info here.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂