What do I need to open a Joy account?
You can create a Joy account using Facebook or Google. You can also create a Joy account using your email address.
What's the catch? How do you make money?
Our free service may sound too good to be true, but it is—we promise! Our focus is building a great service and spreading the word about Joy. In the future we may decide to add paid premium content offerings or collaborations, but rest assured, your data is safe and all current features of Joy are indeed free. We love what we've built, and want as many people to try it as possible. If you love it too, the best thing that you can do is recommend us to other couples.
Is Joy available in other languages?
Although couples all over the world can use and download Joy, it's only available in English. We are working hard to support other languages. If you would like to see your language supported, send us an email and let us know.
How secure is this app?
You can choose whether your wedding website is guest-only or viewable by the general public. If your wedding website is guest-only, users will need to enter your event code to view any information. You can control which information is open to the public and which information is guest-only.
Your personal data is always encrypted between the Joy app and our servers, as well as between different subsystems on Joy servers. In other words, Joy is really, really secure. Also, we will never sell your personal information. (We are good people.)
How much does Joy cost?
Joy is completely free to use for you and your guests.
Joy seems to offer a lot of different features. Can I pick and choose what to use?
Most definitely. We designed Joy to accommodate weddings of all shapes and sizes. You can remove any section of Joy that does not apply to your wedding.
Don't have a wedding party? Simply remove it from your dashboard and it will automatically be removed from your website and app. You've discovered Joy and just want to use it to collect photos from your guests? Easy. Remove all the sections you don't want and Joy transforms into your simple wedding photo collection and sharing app.
What devices does Joy support?
Joy wedding app is available on iOS and Android devices. Your website works perfectly on all modern web browsers and is also compatible with iOS and Android mobile browsers.
How long can I keep the website and app?
Forever. It looks like Joy is here to stay, and we will ensure your wedding website and app are, too. Spread the word of Joy with your friends and family!
How do I get immediate help when I have a question?
If you can't find an answer here or on our product help section, you can reach us through our in-app chat. To access the chat, login into your account and click on the "?" on the lower right hand side of the screen. You'll always be talking to a real person. You can also send us an email at firstname.lastname@example.org.