Just the FAQs
We’re here to help sort out any hiccups you might run into. Got questions? We’re here for you! Check out our most frequently asked questions below, or get in touch with our support team at support@withjoy.com.
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General
How much does Joy cost?
Joy wedding websites, planning tools, and registry are all free. Online Save the Dates and invitations come with hundreds of free designs, plus some premium paid options.
Is there a support team we can contact if we have questions?
Absolutely! Our brilliant support team is here for you 24/7, even on weekends, to make sure your questions get sorted. Shoot us an email at support@withjoy.com.
Wedding
Website
Joy’s got heaps of features. Can I pick and choose what I want to use?
Absolutely! We built Joy’s wedding website builder to suit weddings of every shape and size. You can take out any features that don’t fit your day. No wedding party? Not keen on a countdown? Just remove the section from your dashboard and it’ll disappear from your website and app too.
Can I personalise my wedding site for certain guests, like my wedding party or rehearsal dinner guests?
Absolutely! You can adjust your schedule visibility so only specific guests see certain wedding events and details. You can also add password protection to any part of your site, so only your guests can view your wedding info.
Can I launch my website in stages? Like, have some info live while keeping other bits private?
You can update your website whenever you like. If there’s anything still up in the air, just pop in a TBD or leave it out for now. Your guests won’t get automatic updates when you make changes, but you can always send them an email through our platform to keep them in the loop.
Do you support custom domains?
Yes, you can buy a domain name straight from Joy (or use one you already own) and set it up to redirect to your withjoy.com URL when someone visits your domain.
Can I use the website without the app?
You can use Joy to set up your wedding website and skip sharing the download links for the app. But if you’d like your guests to upload photos to your site, they’ll need the app for that.
What do I need to set up a Joy account?
You can create a Joy account with your email or Facebook.
What should I include on a wedding website?
A wedding website’s main job is to share all the key info your guests need for your big day—like the date, venue, dress codes, and gift registries. For more ideas and handy tips, have a look at our 19 Tips for Building a Perfect Wedding Website.
When I share my website with someone, what can they see?
When your guest gets their invite, they’ll see a personalised version of your wedding site. That means they’ll only see the schedule and pages you’ve given them access to.
Can I customise the pages that show up on my website?
Absolutely! With Joy, you can create custom pages for your wedding website, or even tweak your site for other big moments like anniversaries, birthdays, or baby showers.
How do I create the perfect wedding website with Joy?
Planning a wedding is a bit like setting off on a big adventure – exciting, nerve-wracking, and full of surprises. Every detail, from the venue to the guest list, helps shape a day you’ll remember forever. In the middle of all the decisions, one thing’s a must: your wedding website. When you want a personalised, stress-free online space to share your love story and keep your wedding plans on track, Joy’s Wedding Websites are your go-to mate.
Designing Your Unique Love Story
Your wedding website is the digital home for your love story – a blank canvas to show off your journey together. With Joy’s Free Wedding Websites, you’re not just picking a template; you’re creating an experience that reflects your style, personality, and what makes your relationship special. Explore a range of stunning designs, from timeless classics to modern showstoppers, and let your creativity shine.
What makes Joy’s Wedding Websites stand out is the focus on customisation. Whether you’re a design pro or just starting out, the platform’s easy-to-use tools let you tweak every part of your site. Make it your own, from choosing the perfect font to fine-tuning your colour palette.
Simplify Your Wedding Planning
Planning a wedding means juggling a million things at once – even the most organised couples can feel overwhelmed. Luckily, Joy’s Wedding Websites come packed with clever features to make planning easier. Personalised schedules help you map out every event, from the rehearsal dinner to the post-wedding brekkie, and you can customise who sees what. Sick of answering the same questions over and over? The guest Q&A feature lets you set up a handy FAQ covering everything from what to wear to how to get there.
Making Guest Travel Easy
Your wedding is a celebration with your favourite people, and plenty might be travelling from near and far to join you. Joy’s Wedding Websites make it simple to share all the travel info your guests need, so their trip is smooth and stress-free. From hotel tips to public transport details, guests can find everything right on your site. The built-in map gives turn-by-turn directions, and the mobile app keeps everyone in the loop on the go. Guests can even book their accommodation through your site, making it easy to snag the best deals.
Effortless Guest Management
Managing your guest list can be a logistical headache, but Joy’s Free Wedding Websites make it a breeze with smart guest management tools. The connected guest list lets you collect addresses, import lists, send messages, and track RSVPs – all in one spot.
Group your guests, add plus ones, and organise with tags so no one’s missed. With powerful privacy settings, you control who sees what, keeping your info safe while keeping guests in the know.
Capturing Memories That Last
Your wedding day is more than just a ceremony – it’s a celebration of love with the people who mean the most. Joy’s Wedding Websites help you capture and share those special moments, making sure your day stays in everyone’s memories.
From sharing your love story to introducing your wedding party with personal bios, you can fill your site with the excitement of your journey together. Matching stationery – including Save the Dates and invites, as eCards or printed – helps create a seamless experience for your guests.
Start with the essentials.
Having a great wedding website is a must for today’s couples, giving you a simple way to share key details and make the guest experience even better. Start by focusing on what your guests need to know and how you can make them feel welcome.
Kick off with the basics: your names, wedding date, location, and the main event timings should be front and centre. A clear event timeline – including pre-wedding catch-ups and post-wedding celebrations – keeps guests in the loop and helps them plan. Use custom scheduling features to keep private events like rehearsal dinners just for those invited. Get ahead of common questions with an FAQ page, covering everything from parking to dress code, to put guests at ease and cut down on back-and-forth.
Go beyond just sharing info to really delight your guests. Introduce your wedding party with personal details and photos to help everyone feel connected. Keep your theme consistent from invites to website design for a memorable, unified vibe. Add professional photos to capture the big moments and draw guests in. If you include a registry, focus on gratitude rather than gifts – it’s their presence that matters most.
Finally, think about the little touches that take your website from good to brilliant. Set clear guidelines for social media and photos to keep special moments private. Suggest local activities so guests can make the most of their trip. Add videos to share your love story and engagement, giving your site extra depth. Share a short but heartfelt story of how you met for a personal touch. And don’t forget to thank the vendors who help bring your wedding vision to life – it’s all about community and appreciation.
Guests & RSVP
Is there a limit to how many guests I can add to Joy?
The more the merrier. Whether your guest list is huge or tiny, Joy can handle it.
Can more than one person help edit my wedding? Like my partner or planner?
Absolutely! Adding extra admins to your account is a breeze. You can make any guest an admin for your event.
Can I give my guests a set number of plus ones?
Yep, you can give each guest as many plus ones as you like—anywhere from none to a whole crowd.
Do I need to know the names of all my plus ones?
Short answer: Nope. We get that people might meet someone new or change who they're bringing along. In those cases, just give them a spot to bring a guest.
Do I need to know a guest’s email address before they RSVP?
You don’t need to know a guest’s email address for them to RSVP. But if you’re sending ecards to your guests through Joy before they RSVP, you’ll need their email addresses to send them.
Do guests need to create an account to RSVP?
No. Creating an account is totally optional and the prompt comes after guests complete their RSVP.
What percentage of the guest list comes to a wedding?
When working out your guest numbers, you can usually count on about 85% of local guests and 55% of out-of-towners making it to your wedding.
How can I trim down my wedding guest list?
It comes down to a few things. Check out Getting Started With Your Wedding Guest List for tips on managing your guest list and making planning a bit easier.
Mobile App
Is it easy for guests to sign in and use the app?
Absolutely! Guests just need to download the app and pop in your event name (plus your password if it’s private) to access all the guest features.
Can I just use the app?
Absolutely. While Joy automatically sets up a website for you once you pop in all your wedding details, you don’t have to use it. Your guests can actually RSVP straight through the app.
Is the app free?
Absolutely – you’ll never have to pay for your Joy website or app.
Do all my guests need to download the app?
Unless you ask them to and plan on using the app to message your guests, they don’t need to download it.
Lace up your planning boots.
We’ll help kick off your wedding planning the right way.