Just the FAQs
We’re here to help you sort out any hiccups along the way. Got questions? We’re always happy to help! You’ll find our most frequently asked questions below, and you can reach our support team at support@withjoy.com.
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General
How much does Joy cost?
Joy wedding websites, planning tools, and registry are all free. Our online Save the Dates and invitations come with hundreds of free designs, plus some premium paid options.
Is there a support team we can contact if we have questions?
Absolutely! Our brilliant support team works tirelessly around the clock, every day of the week—including weekends—to make sure your questions are answered. You can email us at support@withjoy.com.
Wedding
Website
Joy seems to have loads of different features. Can I pick and choose which ones to use?
Absolutely. We built Joy’s wedding website builder to suit weddings of every shape and size. You can take out any Joy features that aren’t right for your day. No wedding party? Not keen on a wedding day countdown? Just remove a section from your dashboard and it’ll disappear from your website and app as well.
Can I personalise my wedding site for certain guests, like my wedding party or those invited to the rehearsal dinner?
Yes, you can adjust your schedule visibility so only specific guests see certain wedding events and their details. You can also add password protection to any part of your site, so only your guests can view your wedding info.
Can I launch my website in stages? For example, can I make some information live while keeping other details private?
You can update your website whenever you like. If there’s anything still up in the air, you’re welcome to pop in a TBD or simply leave it out for now. Your guests won’t be notified automatically if you make changes, but you can always send them an email through our platform to keep them in the loop.
Do you support custom domains?
Yes, you can buy a domain name directly from Joy (or use one you already own) and set it up to forward to your withjoy.com URL when someone visits that domain.
Can I use the website without the app?
You can use Joy to build your wedding website and simply not share the download links for the app. However, if you'd like your guests to upload photos to your website, they'll need the app.
What do I need to open a Joy account?
You can create a Joy account using either your email or Facebook.
What should be on a wedding website?
The main purpose of a wedding website is to share all the key details your guests need for your big day, like your wedding date, venue, dress codes, and gift lists. Have a look at our 19 Tips for Building a Perfect Wedding Website for more inspiration and advice.
When I share my website with someone, what can they see?
When your guest receives their invitation, they’ll see a personalised version of your wedding site. That means they’ll see the schedule that’s relevant to them, along with the pages you’ve given them access to.
Can I customise the pages that show on my website?
Yes! Joy lets you create custom wedding website pages, or even tailor your site for other big moments like anniversaries, birthday parties, and baby showers.
How do I create the perfect wedding website with Joy?
Planning a wedding is a bit like setting off on a grand adventure – exciting, nerve-racking, and packed with surprises. Every detail, from the venue to the guest list, plays a vital part in shaping the day you’ll remember forever. In the midst of all the decisions, one thing is essential: your wedding website. When it comes to creating a personalised, stress-free online space to share your love story and keep your wedding plans organised, Joy’s Wedding Websites is your trusty sidekick.
Designing Your Unique Love Story
Your wedding website is the digital heart of your love story – a canvas where you can paint the picture of your journey together. With Joy’s Free Wedding Websites, you’re not just picking a template; you’re crafting an experience that reflects your style, personality, and everything that makes your relationship yours. Explore a range of stunning designs, from timeless classics to modern marvels, and let your creativity shine.
What makes Joy’s Wedding Websites stand out is its dedication to customisation. Whether you’re a design whizz or a total beginner, the platform offers intuitive tools that let you tailor every detail of your site. From choosing the perfect font to tweaking the colour palette, you can make your website truly yours.
Simplify Your Wedding Planning
Planning a wedding means juggling a million tasks and keeping track of endless details – even the most organised couples can find it overwhelming. Luckily, Joy’s Wedding Websites comes packed with clever features to make planning a breeze. Personalised schedules help you map out every part of your wedding, from the rehearsal dinner to the post-wedding brunch, and you can customise who sees what. Fed up with answering the same questions? The guest Q&A feature lets you create a handy FAQ section covering everything from dress codes to travel info.
Helping Guests Travel
Your wedding is a celebration with your favourite people, many of whom might be travelling from afar. Joy’s Wedding Websites makes it easy to share all the essential travel details, so everyone’s journey is as smooth as possible. From hotel recommendations to transport schedules, guests can find everything they need to plan their trip right on your site. The built-in map gives step-by-step directions, and the companion mobile app keeps everyone in the loop on the go. Guests can even book accommodation directly through your website, making sure they get the best deals without any fuss.
Effortless Guest Management
Managing your guest list can feel like a logistical headache, but Joy’s Free Wedding Websites takes the stress out of it with smart guest management tools. The connected guest list feature lets you collect addresses, import lists, send messages, and track RSVPs – all in one place.
Group your guests, assign plus ones, and organise with tags to make sure no one’s missed. With robust privacy controls, you decide who sees what on your website, keeping your plans private while keeping guests in the know.
Capturing Memories to Last a Lifetime
Your wedding day is more than just a ceremony – it’s a celebration of love with the people who mean the most. Joy’s Wedding Websites helps you capture and share those special moments, so your day lives on in everyone’s memories.
From sharing your unique love story to introducing your wedding party with personal bios, you can fill your website with the excitement and joy of your journey together. Matching stationery, including Save the Dates and invitations, available as eCards or printed, helps create a seamless and coordinated experience for your guests.
Start with the essentials.
Building the perfect wedding website is a must for modern couples, giving you a streamlined way to share key details and make your guests’ experience even better. Start by focusing on what your guests need to know and how you can make them smile, with thoughtful content and clear organisation.
Begin with the basics: make sure your names, wedding date, location, and main event times are front and centre. A clear timeline, including pre-ceremony gatherings and post-wedding celebrations, keeps guests informed and helps them plan. Use custom scheduling features to keep exclusive events, like rehearsal dinners, private. Answer common questions up front with an FAQ page, covering everything from parking to what to wear, to put guests at ease and cut down on back-and-forth.
Go the extra mile to delight your guests. Introduce your wedding party with personal details and photos to help everyone feel at home. Keep a consistent theme across your invitations and website for a polished, memorable look. Add professional photos to capture the key moments and emotions, drawing your guests in. If you include a registry page, focus on gratitude rather than gifts – it’s their presence that matters most.
Finally, think about the little touches that make your website truly special. Set clear guidelines for social media and photography to protect those meaningful moments. Suggest local activities so guests can make the most of their visit. Add videos to share your love story and engagement journey, giving your website extra depth. Share a short but heartfelt story of how you met for a personal touch. And don’t forget to thank the suppliers who help bring your wedding vision to life – it’s all about community and appreciation.
Guests & RSVP
Is there a limit to how many guests I can add to Joy?
The more the merrier. Big or small, Joy is built to scale.
Can more than one person help edit my wedding? For example, my partner or planner?
Absolutely! Adding more than one admin to your account is easy. You can make any guest an admin for your event.
Can I give my guests a set number of plus-ones?
Yes, you can set any number of plus-ones per guest, whether that's 0 or 20.
Do I need to know all my plus-ones’ names?
Short answer: No. We know people might meet someone new or change who they're bringing along. In those cases, you can just give them a slot to bring a guest.
Do I need to know a guest’s email address before they RSVP?
You don’t need to know a guest’s email address for them to RSVP. However, if you’re sending e-cards to your guests through Joy before they RSVP, you will need their email addresses to send them.
Do guests need to create an account to RSVP?
No. Creating an account is completely optional, and you’ll only be prompted after guests have finished their RSVP.
What percentage of the guest list usually attends a wedding?
When estimating your guest numbers, you can usually count on around 85% of local guests and 55% of those travelling from further afield to attend your wedding.
How can I trim down my wedding guest list?
It comes down to a few factors. Take a look at Getting Started With Your Wedding Guest List for tips on managing your guest list and making planning a bit easier.
Mobile App
Is it easy for guests to sign in and use the app?
Absolutely! Guests simply download the app and pop in your event name (and password, if it’s private) to unlock all the guest features.
Can I just use the app?
Absolutely. While Joy automatically sets up a website for you once you’ve entered all your wedding details, you’re not obliged to use it. In fact, your guests can RSVP directly in the app.
Is the app free?
Of course – you’ll never need to pay for your Joy website or app.
Do all my guests need to download the app?
Unless you’d like them to and plan to use the app to send messages, your guests don’t need to download it.
Lace up your planning shoes.
We’ll help you kick off your wedding on the right foot.